Web Hosting
Web Address
Questions about AWC Web Designs
Billing and Cancellation Information
Q. What
is a Web Address (domain name)?
A. Practically speaking, your Web
Address is your Internet identity and your online
brand. Your customers will remember this name
and use it to find your Web site, your products
or your services. And since no two parties can
ever hold the exact Web Address simultaneously,
your Internet identity is totally unique.
Technically, a Web Address is
an addressing construct used for identifying
and locating computers on the Internet. While
computers use Internet Protocol (IP) numbers
to locate each other on the Internet, people
find them hard to remember. Therefore, Web Addresses
were developed to permit the use of easily remembered
words and phrases to identify Internet addresses.
For example, the Web Address advancedwebcreation.com
represents the Advanced Web Creation web site. When
you type advancedwebcreation.com into a Web browser
or send e-mail to someone at advancedwebcreation.com,
the Domain Name System (DNS) translates advancedwebcreation.com
into the IP numbers used by the Internet and connects
you to AWC Web Designs.
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Q. Do I
have to get a new Web address or can I use
one that I already have?
A. You can use an existing Web address
or request a new one.
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Q. What is Web hosting?
A. In order to establish your online identity
with a Web site, you'll need the name and number of
at least two computers (known as hosts or name servers),
so your customers can find you on the Internet. You
may have these special computers in your organization,
or you may need to arrange for name service with an
Internet Service Provider or Web hosting company.
AWC Web Designs provides hosting plans starting
at $9.95 per month.
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Q. How
much will my hosting provider charge me to transfer
my Web address (domain name) to use with my new Web
site?
A. Most hosting providers do not
charge to transfer a Web address. Please note
that AWC Web Designs does not charge
for this transfer at all; any transfer charges
that you may incur would come directly from
your current hosting provider.
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Q. How
do I know that I'll have a reliable hosting provider
for my Web site?
A. To simplify the process of getting
your Web site up and running, we automatically
arrange your Web site hosting for you. We partner
with leading, reliable hosting providers as
well.
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Q. I can't
find a Web address that works for my Web site; lots
of the names I've tried are taken. I don't have a
Web address to transfer either. What should I do?
A. Your Web site must have a Web
address in order to be found on the Internet.
And you have to have a Web address to subscribe
to our monthly plans. But if you want to get
a Web site now (and register your Web address
later) you can have AWC Web Designs build
your site, then download the site to your computer.
Just remember that your Web site won't be on
the Internet until you have registered your
Web address. Your next step will be to arrange
for the Web site to be hosted by the provider
of your choice. Many hosting providers offer
"third level domain names" (e.g. www.yourcompany.abccompany.com).
If you have dial up access to the Internet through
an Internet Service Provider (ISP) you may already
have space for a Web site with a third level
domain name. Check with your existing provider
for details.
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Q. What
is a Web site "design"?
A. Web site designs are professional-quality
templates that include complex features such
as intricate page layouts (versus basic headers
and wallpapers), custom interactive buttons
(versus hyperlink navigation), unique font and
color schemes (versus basic HTML text styles),
and the use of dynamic button rollovers.
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Q. Will
I be able to see my site before it gets published
to the Internet?
A. Yes, AWC Web Designs lets
you preview your personalized Web site before
you publish it. Each time we change your content
you can preview your site to make sure you like
what you see. And, you can change your content
after we've published it.
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Q. How long
will it take to build my site?
A. We can quickly create your
Web site within 2 business days and present
it to you online. Once you review and give us
your feedback, the remaining process to complete
the site and make it live online takes an additional
3 business days.
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Q. What
if I want to change my site content after it's been
published?
A. AWC Web Designs' Web sites
are designed to be flexible and to grow with
your business. We can always update your text
and graphics by simply requesting your changes.
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Q. What
if I want to change my Web site design after its been
published to the Internet?
A. In the event you wish to select a different
design from our gallery after the initial presentation
of the Web site, you will be subject to a $200.00
Design Change fee.
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Q. How
much will it cost to make changes to my web site once
the warranty period expires?
A. Quite often if a client simply
needs a quick change such as editing text which will
only take a few minutes we simply do it for free.
If the changes or additions appear to be significant
then we either produce another contract for the development
at a fixed cost, or simply bill you at our current
hourly rate. Currently our rates start at $50.00 per
hour for design and $100.00 per hour for programming.
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Q. How can
I be sure my site will be unique?
A. Each Web site design gives you the
structure for your site and then you can add unique
elements according to your needs. You can include
your company name, logo, artwork, photos, personalized
text, button headers etc. In addition, our library
of designs is always growing.
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Q. What credit
cards do you accept?
A. Visa and MasterCard are accepted.
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Q. What company
will bill my credit card?
A. AWC Web Designs
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Q. What
is your Returns/Cancellations Policy?
A. In
the event you are not happy with the initial home
page design $100.00 of your payment is non refundable.
Your refund minus this fee will be processed within
3 to 5 business days. You shall have the right
to a half refund if not satisfied after reviewing
the remaining pages of the web site. If you purchase
one of our Web sites and have downloaded it, published
it to the Internet, or more than 30 days have
passed since the initial transaction and / or presentation of the web
site, then no refunds will be given.
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